Kidulan Return & Refund Policy

Return Policy (7 Days)

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Kidulan follows a No Questions Asked Return Policy to ensure complete customer satisfaction.

Eligibility for Return

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • Must have original tags intact
  • Must be in original packaging
  • Proof of purchase (order ID/receipt) is required

How to Initiate a Return

To request a return, you can:

Once your return is approved, we will share:

  • Return instructions
  • Pickup or shipping details

Note: Items sent without requesting a return will not be accepted.

 

Return Eligibility

Returns are only applicable for products where return/replacement is explicitly mentioned on the product page.

 

Damaged or Wrong Products

Please check your order upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • A wrong item

Contact us immediately, and we will resolve it on priority.

Non-Returnable Items 

The following items are not eligible for return:

  • Innerwear, diapers, and hygiene-related baby products
  • Used or washed products
  • Items without tags or original packaging
  • Products marked as "Non-Returnable" on the product page
  • Gift cards

Exchanges

Currently, we do not offer direct exchanges.

To get a different product:

  • Return the original item
  • Place a new order after return approval

Refund Policy

Once your return request is approved:

  • Refund will be processed within 2–4 working days
  • Refund will be credited to your original payment method

Please note:

  • Bank processing time may vary

Full Refund Eligibility

A full refund will be issued in case of:

  • Successful return pickup
  • Order cancellation before shipment

Need Help?

 mycare@kidulan.com